How to Troubleshoot Common Smart TV Issues

Reviewed by:  Devyani Kharbanda

Written by:  Aquib Nawab

Credits: Haier India

Home Solutions 

1. Network Connectivity

If your Smart TV is having trouble connecting to Wi-Fi, try resetting the network settings. Go to Settings > Network > Reset Network. If issues persist, ensure your router is functioning properly and try reconnecting.

Credits: Haier India

2. App Crashes or Freezes

For Google TV models, clear the app's cache and data by going to Settings > Apps > See all apps > Choose the problematic app > Storage > Clear cache/Clear data. If the problem persists, try uninstalling and reinstalling the app.

Credits: Haier India

3. Remote Not Working

For TVs with Google Assistant, first replace the batteries. If that doesn't work, try re-pairing the remote by pressing the Home and Back buttons simultaneously for 5 seconds. Ensure there are no obstacles between the remote and TV.

Credits: Haier India

4. Picture Quality Issues

If you notice poor picture quality on your QLED TV, check the picture settings. Adjust Brightness, Contrast, and Color settings. For optimal results, use the "Movie" or "Cinema" preset mode.

Credits: Haier India

5. Sound Problems

For models with Dolby Atmos, ensure the TV's audio output is set correctly. Go to Settings > Sound > Audio Output and select the appropriate option. If using external speakers, check all cable connections.

Credits: Haier India

6. Slow Performance

If your Android TV is running slowly, try clearing cache and unnecessary apps. Go to Settings > Storage > Clear cache. Also, check for system updates as they often include performance improvements.

Credits: Haier India

7. HDMI Connection Issues

For 4K UHD TVs with HDMI 2.1, ensure you're using high-speed HDMI cables. Try different HDMI ports on the TV. If the issue persists, go to Settings > System > HDMI settings and adjust the HDMI mode.

Credits: Haier India

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